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Policy

TERMS & CONDITIONS

Welcome to CARELIFE NATURAL ORGANIC SDN BHD. Terms and conditions stated below applies to all visitors and users of CARELIFE NATURAL ORGANIC SDN BHD. You're bound by these terms and conditions as long as you're on www.carelifeorganic.com.

General

The content of terms and conditions may be change, move or delete at any time. Please note that CARELIFE NATURAL ORGANIC SDN BHD have the rights to change the contents of the terms and conditions without any notice. Any violation of rules and regulations of these terms and conditions, CARELIFE NATURAL ORGANIC SDN BHD will take immediate actions against the offender(s).

Site Contents & Copyrights
Unless otherwise noted, all materials, including images, illustrations, designs, icons, photographs, video clips, written and other materials that appear as part of this site, in other words “Contents of the Site” are copyrights, trademarks, trade dress and/or other intellectual properties owned, controlled or licensed by CARELIFE NATURAL ORGANIC SDN BHD.
 

PRIVACY POLICY AND PERSONAL DATA

We are committed to protect your privacy. We do not sell, share or trade customer’s personal information collected online with third parties. Please read the Statement of Privacy to be more aware about our policy on collecting, using and disclosing any information.

CARELIFE NATURAL ORGANIC SDN BHD will only collect information where it is necessary for us to do so and we will only collect information if it is relevant to our dealings with you. We will only keep your information for as long as we are either required to by law or as is relevant for the purposes for which it was collected. When you register an account with CARELIFE NATURAL ORGANIC SDN BHD in the Site, the personal information we collect may include your:

  • Name
  • Telephone Number
  • Mobile Number
  • Delivery Address
  • Billing Address
  • Email Address
CHANGE THE PRIVACY POLICY

We reserve the right to modify and change the Privacy Policy at any time. Any changes to this policy will be published on our website. It is recommended to check this Policy each time when accessing our website, to be aware of the most recent applicable version of the Policy.

HELP US IMPROVE BY GIVING FEEDBACK

We would love to hear from you for any form of feedback and suggestions. Please do not hesitate to contact us at contact@carelifeorganic.com or 6012-401 1888.

 

REFUND POLICY

Thanks for shopping at Carelife Natural Organic

In the event that your purchases are not up to your satisfaction, we are pleased to be of your assistance.

To be eligible for refund, kindly see the following:

  • Carelife does not have to provide a refund if you simply change your mind on an item, so please choose carefully when ordering.
  • To make a claim relating to your product for damage in transport or incorrect goods received. We advise this must be done within 48 hours of receiving your goods.

 By whatsapp with photo of products or by email. 

  • Items can only be returned if the items have not been opened, used, unpacked or damaged.
  • Your product must be in the original packaging. 
  • You are responsible for the items to be sent back to us until they reach us, and agree to assume the costs associated with the returning purchased item(s) to us.
  • We will replace your item with a new item or refund.

 Refund will be made either one of the condition is met:

  • The product is not as per order. (E.g. Wrong product/wrong delivered). Our Company shall not be liable under the foregoing warranty if any loss or damage is caused by improper application or use of the goods.
  • The product is expired after received.
  • The product is broken or damage when receive.
  • The received quantity is different with the ordered quantity.
 

Refund Procedures

Please contact Carelife Natural Organic at whatapp: 0124011888 or email to contact@carelifeorganic.com

Please include the following details in the email:

  • Your name
  • Email address
  • Order number
  • Product to Return with photo
  • Reason for Return or Exchange

Pack your return well to prevent damage in transit. Use postal service with track & trace to prevent lost.

Send the return item to:

Carelife Natural Organic Sdn. Bhd.
63 Jalan Perniagaan1, Pusat Perniagaan Alma,14000
Bukit Mertajam, Penang, Malaysia.

Please whatapp / email us the parcel tracking number, courier company & order number. Once we have received your request, we will contact you within 3 business days for further instructions.

 

For Enquiries:                                                                         

   Whatapp: 0124011888 (Mon-Sat, 10am - 5pm)                      

   Mail: contact@carelifeorganic.com

 

DELIVERY POLICY

Within  Peninsula Malaysia 3 to 5 working days exclude public holiday